Terms and Conditions of Sale and Payment

At our clinic, you can pay for procedures using several payment methods:

• in cash
• by bank transfer: account no. 9561162/0800 held with Česká spořitelna a.s.
• by credit or debit card (Visa, Visa Electron, MasterCard, MasterCard Electronic and Maestro)

Consultation fees

We believe that a second opinion is important to you, which is why we offer some consultations free of charge. Consultations with a doctor are always subject to a fee.

Deposit and prepayment for treatment

To book an appointment, a deposit of 500 CZK (for minor cosmetic procedures) or 10,000 CZK (for plastic surgery procedures costing more than 5,000 CZK) is required. Once the deposit has been paid, the appointment becomes binding. The deposit is non-refundable, as it is used to cover staff and other costs associated with preparing for the operation or procedure in question. The deposit can be paid in cash or by card when booking the appointment, or by bank transfer within 7 days of booking.

In the case of prepaid services (e.g. discounted service packages, prepaid discounted treatments, adding credit to a loyalty card, prepaying for treatments, or a discount for prepaying for a procedure/operation), no refunds will be given for any reason (except in the case of a serious medical reason confirmed by a doctor). In such cases, only a transfer of the relevant amount is possible – topping up credit on a loyalty card. A serious medical reason is defined as a reason for which the procedure cannot be safely carried out, even by rescheduling the appointment – therefore, a cold, a short-term illness, COVID-19, or illnesses that can be cured with medication and time, etc., are not considered medical reasons.

Cost of the procedure/operation

100% of the cost of the procedure/operation must be paid before the operation begins. The cost of the procedure/operation is therefore payable:

• no later than on the day of the operation, in cash
• no later than 2 working days before the scheduled operation/procedure, to bank account no. 4762117369/0800 held with Česká spořitelna a.s.
• by payment card on the day of the procedure/operation (before paying by payment card, please ensure that you have a sufficient credit limit authorised for card payments covering the cost of the operation)

Procedure/surgery on instalments

Do you need treatment that cannot be postponed, but your financial situation prevents you from undergoing it? You now have the option of taking out a loan for medical care.

Benefits of the loan:

• No additional charges as part of our summer promotion with 0% interest for up to 12 months
• 30% deposit required
• The loan is subject to approval by Essox
• We’ll take care of everything for you

Where can you apply for a loan?

• Email us at info@premier-clinic.cz and we’ll sort everything out for you.

Changing the date of a procedure/operation

Minor procedures in dermatology, gynaecology or preventive medicine can be rescheduled free of charge. Nevertheless, we ask that you cancel or reschedule your appointment at least 7 days before the scheduled procedure.

Plastic surgery procedures, or procedures costing more than 5,000 CZK, may be cancelled subject to the following fees:

The applicable fee will be deducted from the deposit paid.

Laboratory tests, ECGs and internal examinations must be carried out and sent to Premier Clinic’s email address info@premier-clinic.cz between 10 and 21 days before the procedure. Failure to meet this requirement will result in a cancellation fee of 100 per cent of the advance invoice being charged in the event of contraindications.

Premier Clinic reserves the right not to carry out a procedure already booked by a client, even after the booking fee has been paid; such cancellation may occur even on the day of the procedure. The client acknowledges that, in the event of the procedure being cancelled by Premier Clinic, the client is not entitled to reimbursement of travel or other expenses incurred in travelling to Premier Clinic.

Discounts and other special service packages

Discounts cannot be combined; these discounts cannot be combined or applied to services already offered at a reduced price, discounted service packages, gift vouchers or other discount vouchers.

Gift vouchers are always valid for a maximum of 12 months from the date of issue. For vouchers with a shorter validity period, the expiry date stated on the voucher applies.

Handling of complaints

Complaints may be submitted in writing or via the form available at our clinic’s reception. If sending a complaint by post, please send it to the following address:

Contact details:

PC Healthcare s.r.o.

Jungmannova 26/15

110 00 Prague 1

The client will receive a written response to the complaint within 30 days.

Mandatory information for consumers on out-of-court dispute resolution

In the event of a consumer dispute, with the exception of disputes arising from contracts concluded in the field of healthcare services, the subject of which is the provision of healthcare, including the prescription, dispensing and provision of medicinal products and medical devices pursuant to Act No. 372/2011 Coll., on Health Services, as amended, the consumer in question may refer their claim to the body responsible for the out-of-court resolution of consumer disputes, which in this case is the Czech Trade Inspection Authority.

Czech Trade Inspection Authority

Central Inspectorate – ADR Department

Štěpánská 15

120 00 Prague 2

For hygiene reasons, pets are not permitted on the clinic premises. Thank you for your understanding.

The terms and conditions of sale and payment are valid from 1 January 2019