Business and payment terms
Procedures at our clinic can be paid for using several payment methods:
- in cash
- by bank transfer: account no.: 9561162/0800 held at Česká spořitelna a.s.
- by credit card (Visa, Visa Electron, MasterCard, MasterCard Electronic, and Maestro)
Consultation Fees
We believe that a second opinion is important for you, which is why we offer some consultations free of charge. Consultations with a physician are always chargeable.
Deposit for Treatment and Prepayment of Treatment
To reserve an appointment, a deposit of 500 CZK (for minor aesthetic procedures) and 10,000 CZK (for plastic surgeries exceeding a cost of 5,000 CZK) is required. By paying the deposit, the appointment becomes binding. The deposit is non-refundable, as it serves to cover personnel and other costs associated with the preparation for the surgery/procedure. The deposit can be paid in cash/card at the time of reservation, or within 7 days of the appointment by bank transfer.
In the case of prepaid services (e.g., discounted service packages, prepaid discounted treatments, top-up credit on loyalty cards, prepayment for treatment, discounts for prepayment of procedures/surgeries), refunds are not possible for any reason (except for serious health reasons with a doctor’s certification). In these cases, only the transfer of the specified amount is possible – topping up the credit on the loyalty card. A serious health reason is defined as a reason that prevents safe execution of the procedure even by rescheduling the appointment – therefore, mild illnesses, short-term sickness, COVID-19, and illnesses that can be treated with medication and time do not qualify as health reasons.
Price of Procedure/Surgery
100% of the price of the procedure/surgery must be paid before the start of the operation. Thus, the price of the procedure/surgery is due:
- no later than on the day of the operation in cash
- at the latest 2 working days before the scheduled operation/procedure via bank transfer to account no.: 4762117369/0800 held at Česká spořitelna a.s.
- by credit card on the day of the procedure/surgery (please ensure that you have an authorized sufficient limit for card payments equal to the cost of the surgery before making the payment by card)
Procedure/Surgery on Installments
Do you need treatment that cannot be postponed, but your financial situation does not allow you to undergo this treatment? You now have the option to take out a loan for medical care.
Benefits of the loan:
- no increase during the summer promotion with a 0% interest rate for up to 12 months
- 30% necessary down payment
- the loan is subject to approval by Essox
- we will handle everything for you
Where to apply for a loan?
- Email us at info@premier-clinic.cz and we will handle everything for you.
Change of Procedure/Surgery Date
Minor dermatology/gynecology/preventive medicine procedures can be changed without a fee. Nevertheless, we kindly ask you to cancel/reschedule your reservation at least 7 days before the planned procedure.
Plastic surgery procedures, or procedures costing more than 5,000 CZK, can be canceled according to the following fees:
| cancellation/rescheduling of the appointment 30 or more days before the procedure: | fee of 50% of the paid deposit |
| cancellation/rescheduling of the appointment less than 30 days before the procedure: | fee of 100% of the paid deposit |
The specified fee will be deducted from the paid deposit.
Laboratory tests, EKG, and internal examinations must be completed and sent to the email of Premier Clinic info@premier-clinic.cz within 10 – 21 days before the procedure. Failure to meet this requirement will result in a cancellation fee of 100% of the advance invoice amount in the event of contraindications.
Premier Clinic reserves the right not to perform a procedure already booked by a client even after the payment of the reservation fee; this cancellation can occur even on the day of the procedure. The client acknowledges that in the event of a cancellation of the procedure by Premier Clinic, the client is not entitled to reimbursement for travel or other expenses incurred in traveling to the provider Premier Clinic.
Discounts and Other Discounted Service Packages
Discounts cannot be combined; these discounts cannot be combined/apply to already discounted services/discounted service packages/gift and other discount vouchers.
The validity of gift vouchers is always a maximum of 12 months from the date of issue. For vouchers with a shorter validity period, the validity date is stated on the issued voucher.
Complaint Resolution
Complaints can be submitted in writing via the form at the reception of our clinic. If sending a complaint by post, please send complaints to the following address:
Contact Information:
PC Healthcare s.r.o.
Jungmannova 26/15
110 00 Prague 1
The client will receive a written response to the given complaint within 30 days.
Mandatory Information for Consumers on Extrajudicial Dispute Resolution
In the case of a consumer dispute except for disputes from contracts concluded in the field of health services, the subject of which is the provision of health care including prescribing, issuing, and providing medicinal products and medical devices under Act No. 372/2011 Coll., on health services, as amended, the consumer may submit their claim to the extrajudicial dispute resolution entity, which in this case is the Czech Trade Inspection.
Czech Trade Inspection
Central Inspectorate – ADR Department
Štěpánská 15
120 00 Prague 2
For hygiene reasons, entry to the clinic with animals is not permitted. Thank you for your understanding.
Terms and conditions are valid from 1.1.2019
